Insurance underwriting support services
It's time to reimagine your underwriting operations
Give your underwriters the support they need in today's shifting market: on-demand expert support, augmented with automation capabilities.
Get in touch
Our team will reach out to arrange a brief 15-minute call to learn more about your underwriting needs.
Don't settle for traditional outsourcing for your underwriting
Underwriting operations are complex - true support requires deep insurance knowledge. Our comprehensive underwriting solutions are driven by experts with decades of experience.
We only hire the best
- Only 3% of global applicants meet our criteria to move onto the next hiring stage.
- 140 hours of specialized work simulation helps prepare new hires.
- 8 weeks with a certified trainer to ensure tasks meet our high quality standards.
We put knowledge first
- 5,000+ employees hold an insurance certification.
- 1,450+ employees hold a Six Sigma Yellow, Green, or Black Belt
- 100+ employees are automation experts specializing in tools like UiPath, WinAutomation, and Decisions Workflow.
98%
overall processing quality
level on underwriting tasks
Our outsourced underwriting services
Submission and risk assessment process
- Submission clearance and setup
- Submission triage
- Inspection setup
- Loss runs ordering and management
- Insurance binder preparation
Policy lifecycle management
- Policy entry, checking, and issuance
- Policy rating and documentation
- Policy renewal management
- Endorsement and cancellation management
- Real-time service support
Underwriting compliance and insights
- Insurance data reporting
- Advanced analytics (underwriter and management)
- Book audit tasks
Real client story
Helping a leading wholesaler balance underwriting workloads
The client
A leading independent insurance wholesaler and underwriting manager.
The problem
Personnel across 40+ offices were spending too much time on binding activities, taking away bandwidth for higher level tasks. The client also lacked a standardized process for binding.
How we helped
Our team assessed current binding processes across 5 regions, and then developed a standardized procedure and rollout plan. Half of binding activities were transitioned to our BPM team, with monitoring mechanisms implemented to review adoption rate and progress.
Impact
- Transitioned 50% of binding activities to the centralized process handled by RSP, serving over 600 client underwriters and saving 75,000 hours annually to perform high-level tasks
- Realized $1.1 million in annual operational cost savings due to efficiency gains in the centralized binding team
- Achieved an overall quality level of 99.95%