The Industry Challenge

UAT Backlogs.
Broken SOPs.
Underutilized Platforms.

Technology should drive growth, not delays. Premier Services embeds insurance-trained experts into your UAT and ops cycles to eliminate post-deployment issues and manual workarounds.

Launch your next project

What Is Premier Services?

More than staffing - a strategic extension of your insurance team

Premier Services blends user acceptance testing (UAT) and operations support (OSP) into one cohesive delivery model. We bring domain expertise, platform fluency, and structured enablement to every engagement—ensuring systems launch cleanly and operations run smoothly.

Speed to market

Embed UAT in agile sprints to catch issues early and launch faster.

Operational readiness

Build and test SOPs before task handoff to ensure flawless execution.

Integrated expertise

Insurance-trained professionals who speak your platforms and know your business.

Trusted by MGAs. Built to scale for carriers.

Terri Moran, Chief Underwriting Officer at Paul Hanson Partners (formerly AIG, Berkley), has leveraged Premier Services to scale complex programs like Moving & Storage and BizChoice.

ReSource Pro's Premier Services has been integral to Paul Hanson Partners' success. Their team has become a true extension of our operation — not vendors but valued partners. With their deep underwriting experience and strong process alignment, we've been able to scale efficiently while enabling our U.S. team to focus on higher-complexity work.

The Premier Staff handle our account with confidence and accuracy, and because of their stability and low turnover, they've developed deep domain knowledge that's hard to replicate. I truly believe we would not have achieved the growth we've seen without ReSource Pro as a strategic partner.

Terri Moran

Chief Underwriting Officer

Paul Hanson Partners, a division of Specialty Program Group LLC

Launch your next system without a lag with ReSource Pro.

Real-World Use

Premier teams are integrated across underwriting execution - driving throughput, reducing onboarding drag, and ensuring systems and processes align.

User Acceptance Testing (UAT)

Validate workflows against real user behavior,
Create test cases for in-house platforms,
Triage bugs by severity; deliver actionable feedback,
Provide UI recommendations and reduce load-time friction.

We don't just test - we ensure usability from day one.

— Premier UAT Lead, ReSource Pro

We bridge Underwriting, SDUs, and Product - so when a task lands, it's already 90% solved.

— Premier OSP Team, ReSource Pro

Operations Support (OSP)

Draft and test SOPs before consultant onboarding,
Migrate workflows between Excel, Airtable, SharePoint, Smartsheet, Guidewire, and more,
Coordinate with Ops Managers, Underwriters, and any workstreams,
Execute special projects like Schedules of Values (SOV) cleanup and task remediation.

UAT Backlogs.Broken SOPs.Underutilized Platforms.