Explore expert analysis of next year’s biggest opportunities for business growth.
The insurance landscape saw rapid transformation in 2024, driven by advances in technology, evolving customer expectations, and the need for greater operational efficiency. At the same time, the rise of AI and automation presents new opportunities, but also requires careful integration with human expertise.
At ReSource Pro, we take a white-glove approach to helping our clients navigate these dynamics and answer important questions that can drive their growth.
As we look to 2025, we’re committed to continuing this momentum and helping our clients stay ahead in this evolving industry.
Future-proofing
In 2025 and beyond, the insurance industry faces a rapidly changing landscape filled with both challenges and opportunities.
The rise of AI and generative technologies offers tremendous potential but requires careful integration and governance for long-term success. At the same time, talent acquisition remains a top concern.
To stay competitive, insurance organizations must innovate and differentiate in a crowded market, streamline operations, and optimize technology for greater efficiency.
Digital transformation
Successful insurance organizations will increasingly leverage AI and other advanced technologies to streamline processes, boost productivity, and elevate customer experiences to stay competitive in a rapidly evolving market. The real key to success? Striking the right balance between advanced technology and human expertise.
As your trusted partner, Resource Pro can guide you through technology advancements, helping define strategies that align with your long-term goals. We’ll empower you to use emerging technologies effectively while maintaining a human touch in decision-making.
Case study
A multi-billion-dollar insurance carrier.
Guidewire system conversion was necessary but costly and time-consuming, with manual entry required.
Our experts stepped in to streamline the systems integration process, creating a tailored automation solution.
Reduced manual impact of SMB phase from $1.5M to $700K
Internal operations
Across both commercial and personal lines, carriers see business optimization as a leading driver of their technology investments. But what does that optimization process look like?
For both underwriting and claims, optimizing is an opportunity to reimagine the end-to-end process. Carriers are searching for ways to eliminate manual handoffs and redundant data entry, while improving risk analysis and pricing. But as more entry-level tasks are automated and straight-through processing becomes commonplace, employees may lose opportunities to "learn by doing" - requiring companies to adjust their talent approach.
Case study
A leading independent insurance wholesaler and underwriting manager
Personnel across 40+ offices were spending too much time on binding activities, taking away bandwidth for higher level tasks. The client also lacked a standardized process for binding.
Our team assessed current binding processes across 5 regions, and then developed a standardized procedure and rollout plan. Half of binding activities were transitioned to our BPM team, with monitoring mechanisms implemented to review adoption rate and progress.
The talent crisis
Automation and AI have become central to operations, driving rapid advancements and the creation of new roles and opportunities as companies integrate these technologies.
The growing demand for specialized skills in data analytics, cybersecurity, AI development, and other fields is reshaping the workforce, making talent acquisition and retention critical for insurance success. As the industry evolves, AI and automation will continue to enhance efficiency, requiring companies to focus on upskilling and reskilling their employees.
Case study
A top 30 retail broker.
Many of the client’s small business accounts were unprofitable due to highly customized workflows, regular turnover of account managers, and staffing shortages. Each account manager was responsible for up to 400 small business clients.
Our team created standardized end-to-end SBU workflows, identifying key functions and tasks that could be delegated to ReSource Pro.
Your growth ambitions are within reach—let’s make sure you have the resources and strategies to get there.
Connect with our experts today to explore solutions that will help you capitalize on new ways to drive revenue growth in 2025.