2025 Outlook for P&C Insurance

Explore expert analysis of next year’s biggest opportunities for business growth.

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The insurance landscape saw rapid transformation in 2024, driven by advances in technology, evolving customer expectations, and the need for greater operational efficiency. At the same time, the rise of AI and automation presents new opportunities, but also requires careful integration with human expertise.

At ReSource Pro, we take a white-glove approach to helping our clients navigate these dynamics and answer important questions that can drive their growth.

As we look to 2025, we’re committed to continuing this momentum and helping our clients stay ahead in this evolving industry.

Future-proofing

Are you ready for 2025?

In 2025 and beyond, the insurance industry faces a rapidly changing landscape filled with both challenges and opportunities.

The rise of AI and generative technologies offers tremendous potential but requires careful integration and governance for long-term success. At the same time, talent acquisition remains a top concern.

Future-proofing your insurance business

To stay competitive, insurance organizations must innovate and differentiate in a crowded market, streamline operations, and optimize technology for greater efficiency.

Technology

  • Prepare: Update and consolidate legacy systems
  • Improve: Data integrity and collection
  • Evolve: AI governance development

Talent

  • Prepare: Balance people and technology
  • Improve: Knowledge preservation process
  • Evolve: Talent acquisition strategies

Agility

  • Prepare: Uncertain economic conditions
  • Improve: Risk models and underwriting precision
  • Evolve: Differentiated insurance products
Get ready for 2025

Digital transformation

Is your organization prepared for the age of AI?

Successful insurance organizations will increasingly leverage AI and other advanced technologies to streamline processes, boost productivity, and elevate customer experiences to stay competitive in a rapidly evolving market. The real key to success? Striking the right balance between advanced technology and human expertise.

As your trusted partner, Resource Pro can guide you through technology advancements, helping define strategies that align with your long-term goals. We’ll empower you to use emerging technologies effectively while maintaining a human touch in decision-making.

Case study

Helping a carrier migrate systems efficiently

The client

A multi-billion-dollar insurance carrier.

The problem

Guidewire system conversion was necessary but costly and time-consuming, with manual entry required.

How we helped

Our experts stepped in to streamline the systems integration process, creating a tailored automation solution.

Impact

Reduced manual impact of SMB phase from $1.5M to $700K

Be prepared for AI

Internal operations

How will you optimize your internal operations?

Across both commercial and personal lines, carriers see business optimization as a leading driver of their technology investments. But what does that optimization process look like?

For both underwriting and claims, optimizing is an opportunity to reimagine the end-to-end process. Carriers are searching for ways to eliminate manual handoffs and redundant data entry, while improving risk analysis and pricing. But as more entry-level tasks are automated and straight-through processing becomes commonplace, employees may lose opportunities to "learn by doing" - requiring companies to adjust their talent approach.

Case study

Helping a leading wholesaler balance underwriting workloads

The client

A leading independent insurance wholesaler and underwriting manager

The problem

Personnel across 40+ offices were spending too much time on binding activities, taking away bandwidth for higher level tasks. The client also lacked a standardized process for binding.

How we helped

Our team assessed current binding processes across 5 regions, and then developed a standardized procedure and rollout plan. Half of binding activities were transitioned to our BPM team, with monitoring mechanisms implemented to review adoption rate and progress.

Impact
  • Transitioned 50% of binding activities to the centralized process handled by RSP, serving over 600 client underwriters and saving 75,000 hours annually to perform high-level tasks
  • Realized $1.1 million in annual operational cost savings due to efficiency gains in the centralized binding team
  • Achieved an overall quality level of 99.95%
Optimize your operations

The talent crisis

Do you have the capacity to achieve your goals?

Automation and AI have become central to operations, driving rapid advancements and the creation of new roles and opportunities as companies integrate these technologies.

The growing demand for specialized skills in data analytics, cybersecurity, AI development, and other fields is reshaping the workforce, making talent acquisition and retention critical for insurance success. As the industry evolves, AI and automation will continue to enhance efficiency, requiring companies to focus on upskilling and reskilling their employees.

Case study

Creating capacity for a broker struggling with unprofitable accounts

The client

A top 30 retail broker.

The problem

Many of the client’s small business accounts were unprofitable due to highly customized workflows, regular turnover of account managers, and staffing shortages. Each account manager was responsible for up to 400 small business clients.

How we helped

Our team created standardized end-to-end SBU workflows, identifying key functions and tasks that could be delegated to ReSource Pro.

Impact
  • 5% increase in policy volume renewal retention
  • $500K yearly cost savings
  • Gained a standardized workflow to help train account managers
  • Account managers had increased capacity to manage higher value clients
Find your capacity for 2025

What do you need to succeed in 2025?

Your growth ambitions are within reach—let’s make sure you have the resources and strategies to get there.

Connect with our experts today to explore solutions that will help you capitalize on new ways to drive revenue growth in 2025.

Contact us