Effective resource management is crucial for optimizing operations and achieving desired outcomes. It requires moving from a mindset of “I think I need…” to “I know I need…” by using a flexible model or framework with consistent inputs, outputs, and calculations. Our model allows for the allocation of resources based on actual needs, rather than relying on assumptions or guesswork.
If optimization is your goal, then Resource Management with Capacity Modeling is key. In the 4 phases of optimization, capacity modeling will play a major role in achieving excellence in your organization.
We empower insurance companies to clarify their strategic objectives, streamline operations, and thrive amid today’s rapidly shifting market dynamics. With decades of experience, our consultants leverage deep industry knowledge to provide you with a 360-degree perspective of your insurance ecosystem.
The first phase of optimization requires a full understanding of what your organization does and how the work is completed. It all begins with the staffing model, the primary tool to avoid understaffing or over-staffing. Our team will work with you to build customized staffing models tailored to your specific teams and requirements. Going beyond simple straight-line calculations, we consider factors such as paid time off (PTO), productivity, unmeasured work, meetings and training to accurately determine your actual staffing needs. Once you have the model, you can forecast and plan effectively utilizing “what-if analysis”. This allows you to explore various scenarios and assess the potential outcomes, enabling informed decision-making and maximizing resource utilization.
The second phase of optimization is effectively delivering what is promised to the customer. By combining knowledge, insight, and visibility of inventory levels with our capacity tools in the staffing model, you can make informed decisions and improve overall effectiveness and efficiency. We help your organization to turn every day into a successful one by accurately forecasting demand, optimizing staff, and ensuring resources are utilized effectively.
By leveraging data-driven insights from our models, you can enhance your inventory control and capacity management, leading to increased productivity, reduced costs, and improved customer satisfaction.
Efficiency plays a critical role in optimization by utilizing cross-functional resources working in faster and scalable processes. To maximize efficiency, you need a daily plan of action to get the right people in the right place at the right time. We help you model your day based on the skillsets you have available to you and match them to the demand. By breaking down your default processes, standard migration through work items, and actively matching and load balancing, you'll have a plan in place that allows you to see the whole picture. Are you overstaffing in one area? Can you delay an item and reassign resources?
Optimization, productivity, and excellence are interconnected concepts that drive success. Optimization involves maximizing efficiency and effectiveness by streamlining processes, eliminating waste, and utilizing resources to their fullest potential. Productivity measures the output generated from a given input of resources, time, and effort. Focusing on excellence allows you to set high standards and continuously improve performance. Together, these three elements create a powerful framework for you to achieve sustainable success.
Visibility is key and our models can help you to keep track of key indicators like individual and team performance, month over month performance, and trends, allowing you to raise the bar on your performance management. You’ll be able to optimize your staff by assigning people to their most productive work type and start doing more with less, fine tuning your resource utilization as you go.
CUSTOMER EXPERIENCE AND DIGITAL TRANSFORMATION
Customer Experience and Digital Transformation enables you to create a strategy and roadmap with a customer experience (CX) and digital lens that shifts the focus to enhance customer experiences. We help you define your holistic strategic principles and attributes to guide prioritization and investment.
Our consultants assist you on the CX journey—from leading educational workshops and launching design thinking principles in journey mapping to creating a service blueprint to drive CX and operational optimization.
Speak to our consulting experts to learn more about our tools and methodologies
that will help you transform your resources.